FAQs

Find everything you need to know about the Convention on this page. If you have a questions you don't see answered, contact us at convention@jewelers.org.

The 2021 Virtual National Convention has ended. You can still watch the recorded sessions through our Matchbox platform. To watch the sessions: ​

     - You will need to create a Matchbox account to register if you haven't already. From here, toggle the dates on the upper left hand corner to select either July 19 or July 20 and see the sessions from those days. To watch a session, simply click on the session's square tile, then "Join Session."

     - If you previously registered for the National Convention, you will need your login information you used to register.

WHO IS PUTTING ON THIS EVENT?

Jewelers of America (JA) is the national trade association for businesses serving the fine jewelry marketplace. Jewelers of America’s primary purpose is to improve consumer confidence in the jewelry industry through its leadership in public, government and industry affairs; by advocating professionalism, including high ethical, social and environmental standards; and by facilitating members’ access to business resources and education. Visit www.jewelers.org/ja for more information.

DO I NEED TO BE EMPLOYED BY A JA MEMBER STORE TO ATTEND?

Yes, all attendees must be employed by a JA Member company. If you are unsure if your employer is a member, contact your employer or the JA Membership Team at members@jewelers.org

If your jewelry business is not a JA Member, we are offering a free JA Membership through December 31, 2021 for qualified companies when you register! Simply go through the registration process (register here) and our Membership Team will reach out to complete your membership application. 

WHAT IS THE FORMAT OF THE CONVENTION?

The 2021 National Convention takes place on Monday, July 19 from 12:00PM - 5:00PM EDT and Tuesday, July 20 from 1:00PM - 5:00PM EDT. Each day has two live keynotes and multiple pre-recorded breakout sessions. There will be a live Q&A at the end of each session, so you will have the opportunity to chat with the presenters and ask them your questions in real-time.

At the end of the day on July 19, we are opening virtual networking rooms so we can all come together and exchange ideas and conversation. 

HOW DO I ATTEND THE CONVENTION?

The National Convention is hosted by Matchbox Virtual Media, a virtual event platform. When you register, you will be asked to create an account with your email address and a password; you will need this login information to access the Convention on July 19 & 20. If you have any issues accessing your Matchbox account, contact support@matchboxvirtual.com.

On the days of the event, visit this page and login to access the event.

CAN I COMMUNICATE WITH OTHER ATTENDEES?

Throughout the convention, you will be able to "chat" with other attendees in the live chat feature.  

WHAT'S THE BEST WAY TO VIEW THE CONVENTION?

Matchbox is a ​web-based platform, so you can attend the Convention from your computer or mobile device -- we recommend attending from your computer so you have easy access to both viewing the sessions and the live chat feature.

 

For browsers, we recommend using Google Chrome or Microsoft Edge to attend the Convention. 

WHO CAN I CONTACT WITH QUESTIONS ABOUT THE CONVENTION?

With questions regarding the program, speakers, or JA Membership, contact Jewelers of America at convention@jewelers.org.

With questions regarding Matchbox's platform accessibility, login credentials, or the issues with the registration form, contact support@matchbox.com.

WILL I HAVE ACCESS TO SESSIONS AFTER JULY 19 & 20?

Yes! Sessions will be available on-demand after the event concludes.